Frequently Asked Questions

We’re here to answer your most pressing questions, always.

Our products

  • Where are the ingredients sourced?

  • Are your products organic?

  • Are your products vegan?

  • Do you test on animals?

  • Are your products lab tested?

  • Do you offer samples?

  • Are your products non-GMO?

  • Are your products gluten-free?

  • Is your packaging recyclable?

  • Can I take your products with drugs/medications?

  • Where can I find the ingredients and nutritional breakdown for each of your products?

  • The product I want is out of stock, what can I do?

  • Can I take these products while pregnant or nursing?

Dispatch & Tracking

  • How can I check on my order status?

  • My tracking hasn't updated, what do I do?

  • What countries does ELIXIR ORGANIC ship to?


  • Can I cancel my subscription?

  • When will my subscription renew?

  • When will I be charged for my subscription?


  • What's your return policy?

  • I received the wrong items what do I do?


  • How do I apply for wholesale?


  • How do I receive 10% off my first order?

  • I tried using a promo code but it didn't work?

  • Where do I apply my promo code?

Payment options

  • Can I pay using my Debit/Credit Card?

  • Can I pay via PayPal?

Hiring & Other programmes

  • Are you hiring?

  • Do you have a friend referral program?

  • Do you have an influencer review program?