Frequently Asked Questions
We’re here to answer your most pressing questions, always.
Our products
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Where are the ingredients sourced?
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Are your products organic?
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Are your products vegan?
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Do you test on animals?
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Are your products lab tested?
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Do you offer samples?
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Are your products non-GMO?
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Are your products gluten-free?
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Is your packaging recyclable?
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Can I take your products with drugs/medications?
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Where can I find the ingredients and nutritional breakdown for each of your products?
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The product I want is out of stock, what can I do?
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Can I take these products while pregnant or nursing?
Dispatch & Tracking
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How can I check on my order status?
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My tracking hasn't updated, what do I do?
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What countries does ELIXIR ORGANIC ship to?
Subscription
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Can I cancel my subscription?
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When will my subscription renew?
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When will I be charged for my subscription?
Returns
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What's your return policy?
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I received the wrong items what do I do?
Wholesale
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How do I apply for wholesale?
Promotions
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How do I receive 10% off my first order?
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I tried using a promo code but it didn't work?
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Where do I apply my promo code?
Payment options
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Can I pay using my Debit/Credit Card?
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Can I pay via PayPal?
Hiring & Other programmes
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Are you hiring?
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Do you have a friend referral program?
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Do you have an influencer review program?
Looking for something else?
If you can't find the answer you are looking for, please email us!
care@elixirorganic.co